Artificial intelligence has quietly become an increasingly common feature of customer communication. Across industries, companies are using AI-powered chatbots, virtual assistants, and automated customer journeys to support or replace traditional customer support. In some cases, AI is a first point of contact before more complex or sensitive matters are escalated
Continue Reading Who’s liable for AI hallucinations in customer service? Dr. Rick, Dr. Nick, and the chatbot that went too far
In October we wrote a piece discussing the difficulties in bringing a criminal case for submarine cable damage, looking at the Eagle S case in Finland. Our colleague Pia Bräysy from our Helsinki office has informed us of the following update:
On 27 August 2026, the Court of Appeal overturned
Continue Reading The Eagle S case – update
A recent decision from a Finnish district court has cast light on the legal and operational challenges surrounding damage to submarine infrastructure, particularly in contested or sensitive maritime zones. The case concerned the Eagle S, a Cook Islands-flagged oil tanker, whose crew faced criminal charges following an incident in
Continue Reading The difficulty of bringing criminal cases for submarine cable damage – the Eagle S case
In September 2022, the European Commission adopted a proposal for a directive on liability for damage caused by artificial intelligence, aimed at building trust in AI and encouraging investments across the internal market.
Civil liability and Artificial Intelligence: why specific legislation is needed
According to a recent survey, civil
Continue Reading The AI Liability Directive: EU improves liability protections for those impacted by AI
